CSSC, Inc. -  E-Operations Capabilities B2C & B2B 732-225-5555 • www.csscinc.com Front End Processes on the Web • Catalogue presentation with multiple product search capability • Order Capture 1. Shopping Cart 2. Product Availability 3. Product Pricing/Tax/Shipping Charges Calculations 4. Accept and Validate Credit Card Payments • Interface to Existing WEB Portals • Keep the customer informed by pushing back critical data to the customer’s browser 1. Order Status and Changes 2. Backorders 3. E-mail Confirmations 4. Shipping/Tracking Information 5. Quotations 6. Account Status 7. Purchase History Front End Processes – from other Channels of Distribution •  Receive and enter orders from sales reps, telemarketers, fax, e-mail, postal system, EDI, and phone. •  Adhere to all the order processing rules established by your customer, such as, do not ship until, cancel order if not shipped by, ship only once every three weeks. •  Perform all appropriate credit checks prior to generating shipping documents. •  Enforce flexible price and discount rules. •  Adhere to unique promotional offers. •  Notify customer of all unavailable products. •  Generate documents for shipping from multiple physical distribution facilities. •  Process orders for pre-assembled or unassembled pre-packs, kits, or sets. Back End Processes • Sort orders into efficient picking sequences. • Generate packing lists. • Generate bar codes for quality assurance. • Generate bar codes for shipping confirmation. • Produce carton labels as required by customer. • Alert physical distribution facility as to customers’ shipping requests. • Generate product replenishment analysis. • Invoice in either a post-bill or pre-bill mode. • Forward invoice to customer with shipment or under separate cover. • Compute all appropriate tax, shipping, and handling charges. • Maintain perpetual inventory control as products are shipped and billed. • Receive customer checks and apply to individual invoices on the customer’s open accounts receivable. • Correspond with customer when uncertain as to nature of payment or how it is to be applied. • Deposit funds in your bank account and provide appropriate reconciliation reporting. • Process credit card payment for most major credit cards. • Resolves issues regarding rejected credit card payments. Reporting The following represents a logical breakdown of reporting groups with each group containing approximately ten individual reports: • Customer Sales Reports • Marketing Reports • Product Sales Reports • Inventory Control Reports • Financial Reports • Promotion Tracking Reports • Operational Reports • Physical Distribution Reports •   Mail List Management Reports Customer Care Center In addition to having access to all the information that is available to your customer on the WEB, the CSRs can provide the following additional services: • Discuss allocation of all prior payments. • Administer complex Bill-to/Ship-to/Deliver-to addressing. • Create future or recurring orders (standing orders). • Control requests for return of merchandise. • Log, track, and recall all prior customer contacts. • Check product availability at multiple facilities. • Process consignment orders. • Enforce compound credit criteria. • Prioritize orders for priority handling. E-commerce Opportunities Our affiliate company, Innovative Systems Design, can web-enable your company so that your customers have an easy and informative shopping experience at your web portal. CSSC, Inc. has continued for twenty years to offer back office operational services to corporations that wish to outsource this functional business area so they may focus their management resources on other more critical aspects of the business. CSSC offers an environment where your company can realize rapid growth and respond to changes in the market place without having to build a complex and costly infrastructure. CSSC has been providing a variety of fulfillment services to numerous industries and are seasoned veterans in assisting your corporation respond to seasonal and trend fluctuations in your business. CSSC offers a comprehensive set of services that meets the needs of your customers from the time the customer decides to place an order till the time the product is on your customer’s doorstep. Using uniquely-designed client/server software placed in the hands of a talented staff of individuals who understand the inter-relationships of all back office operations, we have created a complete Customer Care Center which provides the following services.